CONSULTANCY SERVICES TO HOSPITALS

(Extensive consultancy services have been provided to various systems in USA, UK, Indonesia, Malaysia, Thailand, Bhutan, Nepal, and in India. This note provides information about consultancy services to hospitals. In the last 35 years, I have worked with over 3000 hospitals: planning new hospitals, assessment of systems, manpower planning; manpower assessment; designing new systems, statement of objectives, organizational structure; modern technology requirements; computerization and information systems; marketing of the hospital services; patient opinion surveys; and financial viability); assessment and evaluation of the hospitals for strengthening health services..

1. 1966-69 - University Hospitals, Western Reserve University, Cleveland, USA. Job Evaluation and Salary Administration Surveys. Personnel Assessment, Manpower Planning, and Job Design Systems.

2. 1969-70 - Barberton Citizens Hospital, Barberton, Ohio, USA. Attitude, Motivational Orientation, and Occupational adjustment surveys of administrative and professional personnel; recommended programmes for training and organizational development.

3. 1970-73 - Lutheran Hospital and Medical Research Centre, Cleveland, Ohio, USA. Organizational analysis and organizational development programmes; executive development programmes; executive assessment surveys; job analysis survey of the key personnel (45); attitude, motivational orientations, occupational adjustment, and organizational climate surveys of administrative, in-house medical staff, nursing and general supervisors, professional nursing staff, nursing office clerical staff, general office clerical staff, nursing assistance staff, house keeping and laundry departments staff, dietary department staff, maintenance department staff, and medical associates.

4. 1977-80 - St Martha's Hospital, Bangalore - Organizational Development of Hospital - Mission of the Hospital, Employee Attitudes, Organizational Structure, Manpower Planning, Manpower Effectiveness.

5. 1979-80 - Steel Authority of India, Rourkela, Durgapur, Bhilai, Bokaro (a) Training Programmes for Medical and Nursing; (b) Manpower Planning and Systems Development.

6. 1980-85 - Directorate of Health Services, Karnataka State

a)  Fifteen training programmes of one week duration for various levels of health functionaries on Medical services and Public Health Management
b)   State-wide Study on Reorganization of Health System for 2000
c)  Reorganization of Drug Distribution System.
d) Functional Analysis of Primary Health Centres with regard to family welfare services

7. 1981 - Sandoz Institute of Health and Socio-economic Studies, Geneva, 1981, Health of the Elderly in India.

8. 1982 - St. John's Medical College, Bangalore. Reorganization of Medical College and Hospital; Efficiency and Effectiveness of the Systems; Medical College Curriculum, Faculty Development; Student Admissions and Evaluation Systems.

9. 1989 - Evaluation of the India Population Project - III -Karnataka State for Ministry of Health and Family Welfare, Government of India, Infrastructure improvement in Project Districts.

10. 1991-99 - Unity Health Complex - 200 bedded multi-speciality hospital, Mangalore, Karnataka. Organizational, Manpower, and Infrastructure Analysis. Manpower selection, and managerial counselling.

11. 1993 - Evaluation Study of Christian Medical College, Ludhiana. 1993.Critical Management Issues, Goals and Objectives, Organizational Structure, Faculty Motivation.

12. 1993 - Viability Study of Rural India Health Project Hospital, Amathi, Coorg, Karnataka. Earlier owned by Consolidated Coffee but bought by Tata Tea. 100 bedded high technology hospital. Economic viability, manpower planning, equipment planning, designing systems, and marketing of the hospital.

13. 1993-2002 - Meenakshi Mission Hospital, Madurai. Manpower Planning, Manpower Assessment, Training of Manpower, Performance Evaluation of Hospitals, Designing of Systems. Production of films on the Role of the Hospital.

14. 1993-95 – Strengthening health systems in North Eastern States – visit all the health institutions in the seven North Eastern States and recommend measures for improvements of health institutions.

15. 1993-99 - Evaluation Study of Down Town Hospital, Guwahati, Patient Satisfaction, Organization, Manpower Planning, Employee Motivation and Job Satisfaction.

16. 1994 - Evaluation Study of Sevakshetra Hospital, Bangalore, Evaluation and Establishment of Systems.

17. 1994 - Planning and Economic Feasibility of Short-stay Modern Technology Hospitals at Bangalore, for a Singapore group.

18. 1995-98 - Evaluation of TISCO Hospital, Jamshedpur. Training and Development of Systems Towards Quality Assurance and ISO 9002 Certification.

19. 1995-98 - Assessment of Health Services in the Ordnance Factories (28 hospitals) Towards Health Systems Development, Quality Assurance and ISO 9002 Certification,

20. 1995 - BARC Hospital, Department of Atomic Energy, Bombay. Patient Satisfaction and Quality Assurance Systems.

21. 1995 - Excellence in Medical Education, Corporate Planning, Curriculum Design, and Faculty Development. Jawaharlal Nehru Medical College, Belgaum, Karnataka,

22. 1995 - Evaluation of Government Hospitals in Gujarat (28). Assessment of primary, secondary, and tertiary health care services; costing of health care, economics of health care; Procedures and systems for effective health care; delegation of powers; manpower requirements.

23. 1995 - Holy Family Hospital, New Delhi. Manpower Requirements for Nursing Personnel; Training and Development of Nursing Personnel for Patient Care.

24. 1996 - Study on Development of Systems Towards Excellence of PSG Hospitals and Medical College, Coimbatore. Manpower assessment; faculty assessment; curriculum; hospital organization; organizational structure, delegation of powers, admission and discharge systems, inpatient and out-patient surveys.

25. 1996-97 - Project to Strengthen the Teaching Institutions, District Hospitals, First Referall Hospitals (over 100), Kerala State Government. Strengthening Infrastructure, Clinical Facilities, Manpower, Information Systems, Drugs, Financing, Charges, Collection Systems; Referall Systems; Patient Satisfaction and Employee Satisfaction.

26. 1996-97 - Planning a 500-bedded superspeciality hospital for Mizoram State. Need survey, evaluation of present hospital resources, specialties required, financing, referall services, manpower requirements, training and development of manpower, computerization, charges, financial viability.

27. 1997 - Indian Oil Corporation (Assam Oil) Digboi Assam. Strengthening the Systems, Manpower Requirements, Training of Medical and Nursing Personnel for Quality Assurance and Patient Satisfaction.

28. 1998 - Project on Strengthening District Hospitals in Karnataka (20 government and 60 private hospitals) and management of clinical waste. Management of hospitals, leadership, manpower requirements, morbidity and mortality patterns, infrastructure resources,

29. 1998 - Project on Strengthening Hospitals, and Designing Manpower Systems for Nuclear Power Corporation Hospitals. (five hospitals all over India).

30. 1998-99 - Strengthening District Hospitals in Karnataka State. Study of Management Infrastructure Resources, Equipment Utilization, Clinical Waste Management and Manpower Management.

31. 1999-2003 – Planning and Developing a modern Resort Home for the Retirees – 500 bedded for Pondicherry Government, Pondicherry.

32. 2001 - G Kuppuswamy Naidu Memorial Hospital, Coimbatore: Manpower Planning, and Systems Development.

33. 2001 – Planning a Major Hospital for Rehabilitation of cancer, cardiac, and AIDS patients at Bangalore for Himabindhu Foundation.

34. 2002-2003 – Global Hospital, Brahama Kumaris University, Mt Abu, Rajasthan. Strengthening hospitals systems for productivity.

35.  2003 – Consultation to Adarsh Hospital, Valsad, Gujarat for improvement of systems.

36.  2003-2004 – Consultation in Planning a 300 bedded Cardiac Hospital at Chennai.

37.  Consultation to Ministry of Health and Family Welfare, Govt of India. Member Task Group on Economics of Health for the Tenth Five Year Plan. (2002-2003)

38.  Consultancy to Holy Family Hospitals, Karnataka and Andhra Pradesh in evaluation of the services of the Hospitals and Clinics. (2004)

39.  Consultancy to GREMALTS – SWISS Emmaus Leprosy Relief Work – India in evaluation of leprosy and TB work by the Tibetan Projects throughout India. (2004)